Programme Management Archives - Lean Consulting

Doing something badly doesn't necessarily mean the solution was wrong

Doing something badly doesn’t necessarily mean the solution was wrong

By Leadership
The coal face. The front line. The people that do the actual work. These are the people who understand how an organisation delivers their product or service.

Yet it’s management who have the responsibility for improving a product or service.  How well does a manager understand the work their team or their department completes? More often than not the answer is ‘not very well’.

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