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Lean Archives - Lean Consulting

Poor Process Flows Blog

Poor Process Flows

By Improvement, Lean, Process
Going back a good few years there was a guy I worked with who decided to become a cheque for the day.

This chap stapled a cheque to his shirt as he wanted to understand the flow of dispatching a refund to a customer. He stood at a desk for over an hour until he got ‘picked up’ and keyed into the system, and then being whisked down to the mailroom to wait to be bagged and couriered across to another office, in a different county, where further admin (mostly checking) took place.

The flow showed that the cheque was handled by an admin team, 2 mailrooms, and travelled a total distance of 30 miles before being collected by the Royal Mail (or whomever) a day after.

The guy was discovered many weeks later in the banking system, but he’s never been the same since.

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What has the Marvel universe taught us about effective digital transformation?

What has the Marvel Universe taught us about effective Digital Transformation?

By Digital Transformation, Lean, Strategy
It might feel like I’m reaching – but let me explain what Marvel did, which can be applied to business transformation:
1.    They started with the end in mind
2.    They took iterative steps toward that end
3.    They didn’t force all the on-going narratives to intertwine
4.    They created a culture, following, demand & need.
5.    They had heroes with superpowers and a supervillain hell-bent on universal domination

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That's Non-Value Adding Activity Blog

“That’s Non-Value Adding Activity”

By Lean, Process Improvement, Value Adding Activity
If I’m being honest, I’ve never heard anyone outside of a Continuous Improvement function say that – unless they were trained in Lean Six Sigma (LSS). And yet it is fundamental to improving your product or service; either the speed in which it’s produced, the cost in which you produce it or the quality in which it was produced.

Value Adding’ is a task that is taken toward a service or product that adds value to the end state of that product. Ultimately you need to ask yourself the question, is my customer willing to pay for the service this area is providing? If the answer to that question is no, then it’s a ‘Non-Value Adding’ step.

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