Almost all companies want a culture of continuous improvement (CI) – yet so few have it. Why is that then?
Here are our top 5 reasons that prevent you from creating a culture of CI:
1.You don’t invest in training people
Improvement is a skill like any other. Some people have a bit of a natural gift for it – most of us need to be trained. It doesn’t have to be expensive in this day and age and the return on investment you’ll get will far exceed the training cost. It’s also far cheaper to have a Lean Six Sigma training provider deliver the training at your workplace.
The Call Centre Manager proudly advised me that the dramatic change was due to their investment in me as a ‘leader’ and evidence that their development of my managerial skills was working.