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Every time i access the NHS it's painful & wasteful

Every time I access the NHS it’s painful & wasteful

By | Customer experience, Customer Service, Lean Thinking
On Tuesday I had a flare up of an ailment I sometime get (once or twice a year) in my foot. A simple medicine takes care of it – but it requires a prescription.

Irritatingly, I went to take my medicine to find I only had 1 or 2 pills left. On Wednesday, I called by doctors surgery to ask if they can give me another prescription for the medicine. They’ve prescribed it before and it’s not a very dangerous class of drug. Read More

Uploaded ToA new low in Customer Service

A new low in Customer Service

By | Customer Service
This really happened. My wife wanted to set up postal voting with our local council (I do it as I travel a lot for work – it’s much more convenient). I called up and was told by the Customer Service Advisor:

“We’re really busy at the moment. Could you email us about it in a few months?”

Read More