We met Brian one Friday afternoon when we booked a car to take us to the airport to fly home for the weekend and he happened to pick up the job.
Right off the bat, Brian was personable and friendly, really cheerful (which honestly isn’t a given where cabbies are concerned), and his car was immaculate (again, not a given). Brian dropped us off and that was that.
Here are the results of every Customer Satisfaction survey ever.
If you’re thinking of implementing some Customer Surveys, I’m going to save you some time…
Think about the last time you actually made a complaint with a company. Why did you complain?
Chances are – it wasn’t because of a single failure.