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Tracking codes, Wrap Codes, Reason Codes and the like

Tracking codes, Wrap Codes, Reason Codes and the like

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Almost every business attempts to track the reason for the enquiry or call or email or complaint. The most common way of tracking is through either a CRM (the customer management system in use) or through the phone system (often called wrap codes).

However, both approaches typically rely on the staff to determine what the reason was. And thus, human error is created.

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