I had to call my local authority last week. A tree from the council owned woodlands behind my house inconveniently decided to fall onto a tree in our backyard. It was a pretty big tree and it was kinda super dangerous for my family.
For a while now, it’s been popular to hate on Average Handle Time or AHT as a metric. I’ve been to quite a few centres who have dumped this metric and read lots of articles written by experts who decry its value.