I had to call my local authority last week. A tree from the council owned woodlands behind my house inconveniently decided to fall onto a tree in our backyard. It was a pretty big tree and it was kinda super dangerous for my family.
For a while now, it’s been popular to hate on Average Handle Time or AHT as a metric. I’ve been to quite a few centres who have dumped this metric and read lots of articles written by experts who decry its value.
Our Lean Consultancy company was founded on the premise that high quality consultancy services doesn't have to come with a high quality price tag.
We want to help create high performance organisations. Our goal is to help our clients reach their goals. We believe in the transparency of our work and request that our clients work with us in collaboration, and not for us to operate in isolation.