Operational Excellence


Operational Excellence is about maximising the performance of an organisation using Lean Six Sigma tools and techniques, whilst creating a culture of Continuous Improvement that sustains the improved performance over the long term.


Our approach to discovery audits is to talk with people using a structured set of questions, observe and listen to processes and analyse data.


The Design Phase is where we produce quantified improvement opportunities. We use Systems Thinking to help inform detailed design which we present as 'Improvement Storyboards.' These define the issue, scope, opportunity, solution and benefits available.


On completion of the Design Phase, we move into implementation. This is where the approved 'Improvement Storyboards' are operationalised.


Sustaining change is often talked about, but rarely acted upon. We work closely with your management team to ensure that you don't need us to come back in 12 months time.