LEAN CONSULTING

Pragmatists, not evangelists

Our mission is to help businesses achieve their goals. We believe in transparency and working with you side-by-side to deliver improvements using Lean, Six Sigma and Systems Thinking methodologies. Trust and Integrity are key to effective collaborations. We roll up our sleeves and work alongside your colleagues to deliver improvements with tangible, measurable benefits.

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Operational Excellence
Business Process Management
Continuous Improvement
Interim Management
Northern Rock Case Study

Delivering Operational Excellence at Northern Rock

Following the Nationalisation of Northern Rock, Lean Consulting were engaged in 2009 and perform a diagnostic on the organisation and identify the potential opportunities available to reduce costs.

Lean Consulting completed a process & performance diagnostic of the entire company (all functions) and determined a potential cost reduction available to Northern Rock if they implemented a Lean Operational Excellence programme. We also delivered an Operational Excellence pilot which delivered £1.1M of saving in under 3 months.

Lean Consulting successfully delivered a total reduction in the resourcing of 393.5 FTE against a target reduction of 305 FTE. This delivered an annualised cost saving of £9.51M to the business – delivered on budget and on time.

Read more about how we did it here…

The team are very easy to work with and all have credibility and an engaging style. I've really enjoyed working with the team.

Program Manager, Medical Services

I really enjoyed the session. It has given me a lot to think about with my coaching and a great new angle to approach performance. I would, in fact, say that I found it fascinating that we are able to look at our calls in that amount of detail.

Team Leader, Call Centre, Financial Services

The consultant has been excellent throughout the time he has worked with my team. Together, we have driven change and broken down barriers throughout the company, and this has returned great results over the last year.

Service Team Manager, Medical Services

The Lean Training course was great and I've come away from that with lots of energy and passion. I'm now looking forward to applying this to my work.

Fraud Controls Consultant, Financial Services

I feel LEAN is really valuable to any organisation and can give a fresh perspective to business processes that support the reduction in failure demand whilst balancing the needs of the customer and business.

Customer Service Manager, Medical Services