Who in your organisation is best placed to understand how RPA can improve a process?
Identifying and exploring opportunities for RPA development is best done by your colleagues who are responsible for process improvement. If you have any Lean Six Sigma capability, this would be a great place to start as they can understand where failure and waste are in a process and where the process is generating a negative customer experience. If these people aren’t trained in how RPA works then we can help you bridge that learning gap.
If you don’t have any process improvement experts in your organisation or if they are unavailable to be deployed to RPA Optimisation – we can help you.
Should you go out looking for processes to Automate with RPA?
Not really. Let’s remember the objective of Automation is almost always – Process Improvement. We want to make the process better in some way. At Lean Consulting, we take a different approach to Automation. Our approach is centred around the goal – improving the process. That might mean that Automation or RPA is not the best solution. And that’s ok.
To help us get there – we use ROSA.
REMOVE – In this step, we look for opportunities to eliminate process steps or entire processes from a flow. We want to reduce complexity in the process where possible.
OPTIMISE – Here we look at how to alter the flow of the process to combine activities, consolidate tasks, error-proof the process and reduce failure demand.
STANDARDISE – Is where we eliminate the waste caused by variation in the process, that occurs when different people in different areas complete the same tasks.
AUTOMATE – Is finally where we are ready to look at removing people from a process and having process elements move through the process automatically.
Now you’re ready to look at Automating a process – you need to ask yourself some basic questions. Just because you can automate – doesn’t mean you should. Even though Robotic Process Automation (RPA) is far cheaper and faster than traditional Automation tools – it’s not free. There is still a cost and you need to ensure the benefits of your Automation outweigh these costs (whether they are financial or otherwise).
You also need to consider the optimal design of the RPA process. It’s rare that a process will not need any changes to make it more effective for RPA.