What processes should we automate?
Sometimes a process is perfectly ready for automation. It requires no process change and you simply mimic the existing activity to automation. Other times, a process might need some improvement before it is ready to be automated. Sometimes, a process needs a lot of improvement before it can be automated. Sometimes, you can automate a poor customer experience, which remains a poor customer experience.
Then there’s the problem of having a granular enough understanding of how the RPA system works to know what is possible – and more importantly, what is not possible.