In Robotic Process Automation, the robots or ‘bots’ are the configurable pieces of software that perform the tasks that are assigned by automation developers, acting as the digital workforce.
vPlatforms we use like UiPath, BluePrism and Automation Anywhere (AA) are the main programmes used in automation. These platforms are where the developers define the step-by-step instructions for the ‘bot’ to follow promptly and accurately. The ‘bots’ work continuously at 100% capacity and unlike humans, ‘bots’ work 24 hours a day, 365 days a year.
Types of ‘bots’
‘Bots’ can be attended or unattended. Attended ‘bots’ are typically work alongside humans to deliver specific parts of the process when it can’t be automated from end-to-end. Whereas, unattended ‘bots’ execute tasks without human involvement – often triggered by certain events happening such as receiving an email or scheduled to execute after a given time. Both types are not mutually exclusive and usually work together within greater RPA solution.
RPA robots have the capability to work the same way as humans, only at a much faster pace and with better accuracy. The ‘bots’ will only follow the set of rules defined by the developers and guarantee a 100% certainty.
Future of RPA
The future of RPA Is likely to explore more industries and carry more advanced intellectual process rather than just repetitive tasks. This cognitive automation can be supported by Automation Anywhere’s ‘IQ Bot’ by integrating RPA with Artificial Intelligence (AI) – the IQ ‘bot’ can recognise unstructured data such as emails, images and invoices which are difficult to recognise and extract when using traditional RPA solutions. The cognitive IQ Bot can also learn by observing human behaviours that interact with the ‘bot’ and learning from user feedback, therefore getting ‘smarter’ and improving accuracy over time.