Robotic Process Automation

If you’re not already familiar with the tech – Robotic Process Automation (RPA) is a new class of software that can be easily programmed to complete the tasks of a person.

It interfaces with any and every other piece of software you have – the exact same way your staff do. It logs into the User Interface and performs the same tasks, the same way.

Of course there is no physical robot sitting at a desk, instead, a ‘robot’ is a single licence for the software. Like a person, a Robot can only complete one task at a time.

Sounds too good to be true…?

It’s not. This technology is here and now. Some companies have over 400 robots working, completing activities like:

  • creating and sending invoices
  • Updating customer records in CRMs
  • Texting customer reminders for unpaid bills
  • Activating sim cards for a telco

And millions of other activities. Find out how we can help below…

End to End Implementation

We’ll help you get a pilot off the ground and then help you will a full-scale implementation

Robotic Process Automation (RPA) is software that allows you to process things on any system – the same way a person would – except without a person being required.

There really is no limitation on systems – there is no system integration. It simply interacts with systems the way a User does.

In fact – it’s a great way to avoid expensive and complex systems integration development.

We have led the deployment of Robotics in different organisations. We’re supplier agnostic – we’ll help you select the right RPA software supplier and work with you embed Robotic Process Automation in your organisation and ensure a fantastic ROI.

5 Things to know about Robotic Process Automation

  1. An RPA ‘Robot’ can potentially work 24 hours and day, 7 days a week. The only downtime is when your systems are down.
  2. The ‘Robot’ works at 100% productivity and never takes a break or goes looking for Pokémon.
  3. The ‘Robot’ never makes a mistake.
  4. It processes ‘Structured Data’ across any system you like.
  5. There is no actual robot. It’s a bit of software that sits on a server (you wont need a floor full of empty PC’s being operated by robots).

Business Care

We can help you build a business case that stacks up with reliable baseline data and measurements.

Proof of Concept

We can deliver a 'proof of concept' that shows an initial process being automated successfully.


We can help you implement the RPA system into your IT architecture properly.


We can help you identify your processes that will benefit from the Robotic Process Automation.


We'll help you train internal Subject Matter Experts on how to use your RPA


We gather baseline process data to help you understand and prioritise your RPA development list

Go Live

We'll even bring the champagne to toast your success

Reporting & Control

We can help you develop robust reporting, exception management and process controls

Further Development

And finally, put you on the path to self sustain your new RPA capability and continue to deliver RPA value

Robotic Process Automisation

We can help you identify where RPA can help you, being mindful of the customer experience, removing waste as a failure.


Sometimes a process is perfectly ready for automation. It requires no process change and you simply mimic the existing process activity to automate. Other times, a process might need some improvement before it is ready to be automated. Sometimes, a process needs a lot of improvement before it can be automated. Sometimes, you can automate a poor customer experience, which remains a poor customer experience.

Then there’s the problem of having a granular enough understanding of how the RPA system works to know what is possible – and more importantly, what is not possible.

Who in your organisation is best placed to understand how RPA can improve a process?

Identifying and exploring opportunities for RPA development is best done by your colleagues who are responsible for process improvement. If you have any Lean Six Sigma capability, this would be a great place to start as they can understand where failure and waste are in a process and where the process is generating a negative customer experience. If these people aren’t trained in how RPA works – then we can help you bridge that learning gap.

If you don’t have any process improvement experts in your organisation or if they are unavailable to be deployed to RPA Optimisation – we can help you.


Contact us today to see how we can help your organisation deliver on its RPA objectives

Robotics Outsourcing

Outsource your Robotic processing to us – we’ll take care of everything from design to execution

Robotics Outsourcing


We understand that not everyone wants to implement RPA into their organisation – so don’t!

We have invested in the infrastructure, technology, Training and Support so you don’t have to…

Our experts are able to identify candidate processes that are perfect for Robotic Process Automation (RPA). We can connect to your systems remotely, design, implement and run your processes for you.

It’s like outsourcing your processes to us – except instead of having an army of people offshore processing your work – we have robots.

8 Benefits of an RPA Managed Service

  1. No implementation of software into your organisations IT architecture
  2. No IT servicing and support of your RPA capability
  3. No need to purchase RPA software licences
  4. No training in RPA software for your colleagues
  5. No need to identify processes to automate
  6. No need to design or test RPA processes
  7. No need to execute your RPA processes
  8. No need to report on RPA performance

Instead – we do all the above for you.

Centre of Excellence (CoE)

We can help you navigate the minefield of architecture, Risk, Governance & Compliance to ensure you get the optimal result

Centre of Excellence (CoE)

Implementing any new software (whether you implement on site or whether it’s a managed service) requires governance and control. We can help you set up an Automation Centre of Excellence (CoE) to help you govern how automation will be deployed in your organisation.

  • How will you identify Automation opportunities?
  • How will you understand the effort required to build?
  • How will you manage the development process?
  • How will you create re-usable components?
  • How will you test the process and release into production?
  • Who’s responsible for managing & monitoring the automation?
  • How will this be managed?
  • What happens if you have more than one area developing automation?

There are many things to consider when implementing automation at scale.

Failure to navigate the required Governance results in:

  1. Major delays to implementation and realising benefits
  2. Poor Robotic solutions designed
  3. Poor Customer Experience outcomes
  4. Unnecessary costs and time

We understand what’s required to implement this new technology successfully into your organisation – we’ve been there and done it for multinational corporates and globally recognised brands.

We recognise that stakeholder management through the governance of this new technology is paramount.

Poorly implemented technology leads to poor results and low returns on investment.

Talk to us today to find out more about how we can help your Robotic Process Automation (RPA) implementation.