If you’re a Manager of any sort – have a think about how you were trained to be a manager. Were you given any real training, or did you sort of just pick it up from watching others and using your instincts?
Operational Managers often learn ‘on the job’ and are frequently not trained to identify areas of concern or deliver effective performance management to their team members. Our approach is not only to deliver training but to embed training through role playing, coaching and observation.
Periods of learning followed by time to discuss and reflect will help to ensure Managers are able to deliver performance improvements resulting in positive attrition rates and high levels of employee engagement.
Great Management skills are a learned behaviour.