PRACTICAL SKILLS TRAINING

Performance Appraisals

The performance appraisal is a great way to understand how you have performed over the last review period. Unfortunately, these have been miss-understood over the years and there are all manner of poor behaviours and techniques out there in the marketplace.

We strip back the performance appraisal to look at how an individual is progressing against objectives and how well they are preforming their role.

We don’t talk about bell curves. It’s not a ‘tell’ session where you get to unload your thoughts about someone.

We practise 360 feedback – your peers, your managers and your self to understand your current performance and what needs to happen next to either improve or continue your high performance.

360 degree feedback
feedback is a gift and shouldn’t be limited to your line manager

Performance Appraisals
not to be confused with bell curves and other nonsense. The performance appraisal is a meaningful conversation about performance

Giving Feedback
not everyone is inately good at giving feedback but it’s a skill that can be learned

Relationship Management
learn how to build effective relationships with colleageus

Evidence over emotions
emotional responses are normal but ultimately not effective in decision making in business

Engaging employees
learn how to engage employees so that they are motivated to perform well

isoPNG

ISO
aligned

Aligned to ISO 13053 Quantitative methods in process improvement – six sigma standard

Lean Training Certified

Personal
Development

Boost your professional development and increase your earning potential with a recognised Lean Six Sigma certification

Project Completion

Project
Completion

Use your newly found Lean Six Sigma skills to complete improvement project and increase customer satisfaction

leanSixSigmaExperts

Lean Six Sigma
Experts

This is all our experts do – and they practise it for a living. You’ll get to learn from the best in the industry

Lean Training Certified

Get
Certified

Receive a Certificate – Practice what you learn

lean Templates

Free
Templates

All our courses come complete with a suite of templates that you can use after the course

Days

Day 1

Your roles as a manager

  • Inputs + Relationships = Outputs
  • Giving feedback
  • 121 approach and preparation
  • 121 demo
  • SMART actions
  • What and Why preparation
4021
People trained
21
Courses offered
234
Modules of learning created
25
Amazing clients
165
Improvement projects completed
37
Awesome consultants who’ve worked for us

"The [Lean Training] course was great and I’ve come away from that with lots of energy and passion, I’m now looking forward to applying this to my work."

Fraud Controls Consultant, Financial Services

The consultant has been excellent throughout the time he has worked with my team. Together we have driven change and broken down barriers throughout the company and this has returned great results over the last year.

Service Team Manager, Medical Services

I feel LEAN is really valuable to any organisation and can give a fresh perspective to business processes that supports reduction in failure demand whilst balancing the needs of the customer and business.

Customer Service Manager, Medical Services

"I really enjoyed the session, it has given me a lot to think about with my coaching and a great new angle to approach performance. I would in fact say that I found it fascinating that we able to look at our calls in that amount of detail."

Team Leader, Call Centre, Financial Services

Team are very easy to work with and all have credibility and an engaging style. I've really enjoyed working with the team.

Program Manager, Medical Services

Our Approach to Lean Consulting

We utilise a wide range methodologies, tools and techniques to provide services to our clients. Some are well-known approaches such as DMAIC or PDCA, others are bespoke to Lean Consulting and have been developed and refined over the years to provide maximum results for our clients.

Our Approach

About Lean – Process Improvement

No doubt you are familiar with the term ‘Lean’. It’s become a popular terminology for change in today’s corporate culture.

About Lean

About Six Sigma

Six Sigma is an analytical approach to performance improvement and when used with Lean Management Techniques, it is a powerful tool for improving the performance of your business.

About Six Sigma