Managing Conflict

Whether you like it or not – conflict often appears in the workplace. Sometimes it’s direct and overt, but other times much more subtle.

Sometimes, people can be too passive when dealing with conflicts, allowing them to linger or remain unresolved. Other times, some people can be too bullish in dealing with a conflict.

The consequences of either approach can manifest themselves in other ways.

When working in change environments, conflicts can derail entire programmes of work or ensure funding is cut from a value project.

We teach you some core skills about dealing with conflict to help resolve issues with the minimum amount of effort and disruption.

Emotional responses
learn to recognise an emotional response as opposed to a rational one and how to avoid these

Conflict Resolution
no matter how nice you are, at some point you’ll encounter conflict in the workplace. Learn how to deal with this effectively

De-escalating conflicts
when a conflict arises, it’s important to understand how to setltle things back down effectively

Compromise & mediation
sometimes, comporosive and mediation can be the only way forward

Handling abusive behaviour
we’d all like to be treated the way we treat people, but sometimes you need to learn how to deal with poor behaviour

not to be confused with information. communication is ensuring that your information has been understood



Aligned to ISO 13053 Quantitative methods in process improvement – six sigma standard

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Project Completion


Use your newly found Lean Six Sigma skills to complete improvement project and increase customer satisfaction


Lean Six Sigma

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lean Templates


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Day 1

Surfacing issues

  • Poor communication
  • Identifying the root cause of the conflict
  • Effective language
  • Emotional responses
  • Agreeing actions
People trained
Courses offered
Modules of learning created
Amazing clients
Improvement projects completed
Awesome consultants who’ve worked for us

"The [Lean Training] course was great and I’ve come away from that with lots of energy and passion, I’m now looking forward to applying this to my work."

Fraud Controls Consultant, Financial Services

The consultant has been excellent throughout the time he has worked with my team. Together we have driven change and broken down barriers throughout the company and this has returned great results over the last year.

Service Team Manager, Medical Services

I feel LEAN is really valuable to any organisation and can give a fresh perspective to business processes that supports reduction in failure demand whilst balancing the needs of the customer and business.

Customer Service Manager, Medical Services

"I really enjoyed the session, it has given me a lot to think about with my coaching and a great new angle to approach performance. I would in fact say that I found it fascinating that we able to look at our calls in that amount of detail."

Team Leader, Call Centre, Financial Services

Team are very easy to work with and all have credibility and an engaging style. I've really enjoyed working with the team.

Program Manager, Medical Services

Our Approach to Lean Consulting

We utilise a wide range methodologies, tools and techniques to provide services to our clients. Some are well-known approaches such as DMAIC or PDCA, others are bespoke to Lean Consulting and have been developed and refined over the years to provide maximum results for our clients.

Our Approach

About Lean – Process Improvement

No doubt you are familiar with the term ‘Lean’. It’s become a popular terminology for change in today’s corporate culture.

About Lean

About Six Sigma

Six Sigma is an analytical approach to performance improvement and when used with Lean Management Techniques, it is a powerful tool for improving the performance of your business.

About Six Sigma