Systems Thinking Masterclass

Systems thinking is about looking at an entire system of processes that interact together – rather than focusing on a single process in isolation.

This approach to thinking helps understand the complex relationships that processes have with each other.

For example, a poor commission process might be causing harm to an effective sales performance – but commission structures are typically created and agreed with HR and are not part of the sales process. Only focusing on a sales process would miss the connection between these two disparate activities – this is where systems thinking comes into its own.

Regardless of the processes in focus, systems thinking can help you understand how all processes work together and influence each other.

Root Cause Analysis
it’s essential that you don’t treat symptoms when implementing imprvoements. The best improvements solve the root cause of a problem

Systems Thinking
an approach for taking a holistic look at a series of processes, rather than a process in isolation

Complex process relationships
we’ll teach you to look at the interconnection between processes and the impacts

Performance Improvement
free your organisation from Command & Control and think differently about how to influence performance

Customer Experience
see how the system that is created can generate a poor customer experience

Employee Engagement
learn about how Command & Control approaches to management can disegage employees



Aligned to ISO 13053 Quantitative methods in process improvement – six sigma standard

Lean Training Certified


Boost your professional development and increase your earning potential with a recognised Lean Six Sigma certification

Project Completion


Use your newly found Lean Six Sigma skills to complete improvement project and increase customer satisfaction


Lean Six Sigma

This is all our experts do – and they practise it for a living. You’ll get to learn from the best in the industry

Lean Training Certified


Receive a Certificate – Practice what you learn

lean Templates


All our courses come complete with a suite of templates that you can use after the course


Day 1

Systems Thinking Overview and Background

  • Command & Control issues
  • Understanding a system
  • Working Examples
  • Behaviour over time
  • Understanding the data that makes a difference
  • Check Plan Do

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People trained
Courses offered
Modules of learning created
Amazing clients
Improvement projects completed
Awesome consultants who’ve worked for us

"The [Lean Training] course was great and I’ve come away from that with lots of energy and passion, I’m now looking forward to applying this to my work."

Fraud Controls Consultant, Financial Services

The consultant has been excellent throughout the time he has worked with my team. Together we have driven change and broken down barriers throughout the company and this has returned great results over the last year.

Service Team Manager, Medical Services

I feel LEAN is really valuable to any organisation and can give a fresh perspective to business processes that supports reduction in failure demand whilst balancing the needs of the customer and business.

Customer Service Manager, Medical Services

"I really enjoyed the session, it has given me a lot to think about with my coaching and a great new angle to approach performance. I would in fact say that I found it fascinating that we able to look at our calls in that amount of detail."

Team Leader, Call Centre, Financial Services

Team are very easy to work with and all have credibility and an engaging style. I've really enjoyed working with the team.

Program Manager, Medical Services

Our Approach to Lean Consulting

We utilise a wide range methodologies, tools and techniques to provide services to our clients. Some are well-known approaches such as DMAIC or PDCA, others are bespoke to Lean Consulting and have been developed and refined over the years to provide maximum results for our clients.

Our Approach

About Lean – Process Improvement

No doubt you are familiar with the term ‘Lean’. It’s become a popular terminology for change in today’s corporate culture.

About Lean

About Six Sigma

Six Sigma is an analytical approach to performance improvement and when used with Lean Management Techniques, it is a powerful tool for improving the performance of your business.

About Six Sigma

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