Communication Skills

Communication is not just about information – it’s about having that information understood by your intended audience. If you think you’ve communicate clearly, but your audience has not understood – then you haven’t communicated well enough.

It sounds like a simple thing, but how many issues are caused simply by poor communication skills?

In our course we look at different methods of communication – their advantages and their pitfalls – and how to overcome these shortcomings to ensure that your audience has understood what information you are providing.

Whether you’re in a 121 meeting or giving a presentation to 1000s or cascading information to a team, communication skills are vital in today’s fast-past business world.

not to be confused with information. communication is ensuring that your information has been understood

The power of planning
fail to plan, plan to fail. Goes for communication plans too

Knowing your information
depening on your communication method, it can be vital to ensure you know your source material inside out

Keeping your audience engaged
whether you are presenting on stage or sending an email, you want to keep your audience enagegd on your message

Running productive meetings
we’ve all been to waste of time meetings – learn how to stop that from happening

Delivering great presentations
tell your story, connect with your audience, focus on the one thing you want them to walk away with



Aligned to ISO 13053 Quantitative methods in process improvement – six sigma standard

Lean Training Certified


Boost your professional development and increase your earning potential with a recognised Lean Six Sigma certification

Project Completion


Use your newly found Lean Six Sigma skills to complete improvement project and increase customer satisfaction


Lean Six Sigma

This is all our experts do – and they practise it for a living. You’ll get to learn from the best in the industry

Lean Training Certified


Receive a Certificate – Practice what you learn

lean Templates


All our courses come complete with a suite of templates that you can use after the course


Day 1

Understanding communication

  • Types of communication
  • Your strengths and weaknesses
  • Planning a communication
  • Body Language and Language used
  • Understanding your impact
People trained
Courses offered
Modules of learning created
Amazing clients
Improvement projects completed
Awesome consultants who’ve worked for us

"The [Lean Training] course was great and I’ve come away from that with lots of energy and passion, I’m now looking forward to applying this to my work."

Fraud Controls Consultant, Financial Services

The consultant has been excellent throughout the time he has worked with my team. Together we have driven change and broken down barriers throughout the company and this has returned great results over the last year.

Service Team Manager, Medical Services

I feel LEAN is really valuable to any organisation and can give a fresh perspective to business processes that supports reduction in failure demand whilst balancing the needs of the customer and business.

Customer Service Manager, Medical Services

"I really enjoyed the session, it has given me a lot to think about with my coaching and a great new angle to approach performance. I would in fact say that I found it fascinating that we able to look at our calls in that amount of detail."

Team Leader, Call Centre, Financial Services

Team are very easy to work with and all have credibility and an engaging style. I've really enjoyed working with the team.

Program Manager, Medical Services

Our Approach to Lean Consulting

We utilise a wide range methodologies, tools and techniques to provide services to our clients. Some are well-known approaches such as DMAIC or PDCA, others are bespoke to Lean Consulting and have been developed and refined over the years to provide maximum results for our clients.

Our Approach

About Lean – Process Improvement

No doubt you are familiar with the term ‘Lean’. It’s become a popular terminology for change in today’s corporate culture.

About Lean

About Six Sigma

Six Sigma is an analytical approach to performance improvement and when used with Lean Management Techniques, it is a powerful tool for improving the performance of your business.

About Six Sigma