Lean Six Sigma White Papers covering topics such as: Lean Six Sigma deployment strategy, Lean Training, Business Process Management, Lean Methods in the service industry and Customer Satisfaction Survey Best Practices

Best Practice in measuring Customer Satisfaction

Best Practice In Measuring Customer Satisfaction – Survery Scale | Rating Scale | CSAT Best Practices | Survey Methodology | Survey Design Best Practices

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Managing Shrinkage in an Operational Environment

Shrinkage is a vital measurement in any Operational Environment, yet in my experience, it is consistently misunderstood and often measured incorrectly.

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Failure Demand

Failure Demand is the delivery or production of products and services downstream, as a result of defects in the system upstream.

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Difference between Quality Control and Quality Assurance

Every organisation wants quality but is there a common understanding of what we actually mean by quality in each organisation?

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