Operational Excellence is about maximising the performance of an organisation using Lean Six Sigma tools and techniques, whilst creating a culture of Continuous Improvement that sustains the improved performance over the long term.
Audit
Our approach to discovery audits is to talk with people using a structured set of questions, observe and listen to processes and analyse data.
Design
The Design Phase is where we produce quantified improvement opportunities. We use Systems Thinking to help inform detailed design which we present as ‘Improvement Storyboards.’ These define the issue, scope, opportunity, solution and benefits available.
Implement
On completion of the Design Phase, we move into implementation. This is where the approved ‘Improvement Storyboards’ are operationalised.
Embed
Sustaining change is often talked about, but rarely acted upon. We work closely with your management team to ensure that you don’t need us to come back in 12 months time.
Operational Excellence Case Study
Nationwide needed to re-launch their Simplification and Automation department so they reached out to Lean Consulting to lead the Simplification team. Working with the permanent team, we quickly scaled our capability with external Lean and RPA experts. We also built strong relationships with different departments and divisions, demonstrating our new capabilities and how we could help them achieve their internal goals. We delivered dozens of improvements across IT, Mortgage Operations, Banking Operations, Savings Operations, Branch Network, Payment Operations, Contact Centres, Document Management and Customer Complaints.
