There is no quick solution for creating a culture of continuous improvement (CI). It cannot be achieved in 6 months. In our experience, a program to develop a culture of CI takes between 18 months to 3 years.
Leadership is critical to ensuring your culture of CI develops in your organisation. It can’t just be developed from the ‘bottom up’. Leaders have to care about Improvement. It has to be just as important as Sales, Revenue, Cost and SLA’s. It can’t be forgotten in meetings and ignored in comms. It can’t be a footnote in an announcement.
But what does a culture of CI even mean?
It means that every single person in your organisation believes that it’s their responsibility to improve processes and the system of work. To speak up if there is something not working right. To say something if there is a better way to complete a process. To look at ways in which we can rapidly implement lean six sigma improvements.
“The standard you walk past is the standard you accept.” – Lieutenant General David Morrison (Chief of the Australian Army).