Develop a culture of continuous improvement where innovation and improvement become the norm.
There is no quick solution for creating a culture of continuous improvement. It cannot be achieved in 6 months. In our experience, a program to develop a culture of CI takes between 18 months to 3 years.
But what does a culture of Continuous Improvement even mean?
It means that every single person in your organisation believes that it’s their responsibility to improve processes and the system of work. To speak up if there is something not working right. To say something if there is a better way to complete a process. To look at ways in which we can rapidly implement lean six sigma improvements.
Benefits of Continuous Improvement on an Organisation
Reducing Operating Costs
Retention of Customers and Increased Market Share
Higher Employee Engagement
Providing Exceptional Customer Service and Experience
Reduced Risk and Increased Governance
Higher Quality and Reduced Errors and Complains
Continuous Improvement Case Study
Vodafone’s Technology Division wanted to drive a culture of continuous improvement. They had drafted a strategy for how they wanted to approach this. However, the strategy involved running hundreds of half-day training courses – a scale beyond the capacity of the internal team. Vodafone needed to bring in a trusted partner to help facilitate these workshops and help drive a culture of continuous improvement in the division.
