Systems Thinking Masterclass

Systems thinking is about looking at an entire system of processes that interact together – rather than focusing on a single process in isolation.

This approach to thinking helps understand the complex relationships that processes have with each other.

For example, a poor commission process might be causing harm to an effective sales performance – but commission structures are typically created and agreed with HR and are not part of the sales process. Only focusing on a sales process would miss the connection between these two disparate activities – this is where systems thinking comes into its own.

Regardless of the processes in focus, systems thinking can help you understand how all processes work together and influence each other.

Root Cause Analysis
it’s essential that you don’t treat symptoms when implementing imprvoements. The best improvements solve the root cause of a problem

Systems Thinking
an approach for taking a holistic look at a series of processes, rather than a process in isolation

Complex process relationships
we’ll teach you to look at the interconnection between processes and the impacts

Performance Improvement
free your organisation from Command & Control and think differently about how to influence performance

Customer Experience
see how the system that is created can generate a poor customer experience

Employee Engagement
learn about how Command & Control approaches to management can disegage employees


Day 1

Systems Thinking Overview and Background

  • Command & Control issues
  • Understanding a system
  • Working Examples
  • Behaviour over time
  • Understanding the data that makes a difference
  • Check Plan Do


Aligned to ISO 13053 Quantitative methods in process improvement – six sigma standard

Lean Training Certified


Boost your professional development and increase your earning potential with a recognised Lean Six Sigma certification

Project Completion


Use your newly found Lean Six Sigma skills to complete improvement project and increase customer satisfaction


Lean Six Sigma

This is all our experts do – and they practise it for a living. You’ll get to learn from the best in the industry

Lean Training Certified


Receive a Certificate – Practice what you learn

lean Templates


All our courses come complete with a suite of templates that you can use after the course