So you may have heard the term ‘Six Sigma’ thrown around the workplace but not really know what it was actually about. Or perhaps you are aware it’s something to do with Improvement or perhaps you’ve never heard the term before. We thought we’d take a minute to provide a high-level explanation of what it really means…
To achieve Six Sigma performance requires perfection in every aspect of the service. It is essentially an approach to relentlessly improving quality, through measurement and analysis.
Six Sigma drives process characterisation by a deep understanding of customer requirements and current performance against those defined requirements; It then applies, in a systematic way, the tools and techniques of quality improvement for the optimisation of process performance.
Six Sigma is actually the name of a performance metric. Achieving Six Sigma means achieving an error rate of merely 3.4 defects per million opportunities (DPMO). In other words, achieving an accuracy of 99.9997%! Not bad, huh?
It is recognised as the world-class standard for every product, process or service offered. The performance of any process can be measured on the Sigma scale, and be compared with any other process, in any other business, in any other industry sector.
The Six Sigma toolkit is extensive with an emphasis on decision making via data-driven facts. Core to this is the tools of quality improvement and the application of statistical analysis and experimentation.
Quite simply, it is Perfection. If you are interested in learning more, subscribe to our site or sign up for our newsletter.