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Managing-Conflict-and-Difficult-Conversations

Managing Conflict and Difficult Conversations

‘Managing Conflict and Difficult Conversations’ Transcript 00:00:06:23   One of the biggest issues I see when working on improvement programmes 00:00:10:17   is people’s inability to gain consensus and move forward with the improvement. 00:00:16:02   Conflict is one of the biggest barriers to landing an improvement in an 00:00:20:13    organisation whether...
dont know

You don’t know what you don’t know

Everyone has different strengths and weaknesses. Sometimes this is a result of natural aptitude or education and sometimes it’s just a case of what information you’ve been exposed to or people who you’ve learnt from. I remember going into an organisation where there was a poor reporting process. A staff...