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big mac

On Big Mac’s and jumping to conclusions…

What damage is caused by jumping to conclusions? There was a sharing frenzy on my personal Facebook feed over the weekend as the video of molten copper being poured over a Big Mac went viral. If you missed it, here it is: All the shared posts were littered with comments denigrating...
poor process

Is it ever OK to put a bad process in place?

Yes, it is sometimes OK to put in a bad process. Purists of Lean and process improvement will tell you that you should never put a bad process in place. But they don’t live in the real world. In the real world, you need to service to your customers’ expectations,...