Loading...
bad processes

Bad policies – bad processes

Does your workplace have policies that prevent you from doing business with a customer? I was recently declined finance for a new car. It turned out to be a clerical error when they were processing the application, however, when the salesman called me to advise the finance was declined, my...
nhs

NHS – both sides keep getting it wrong

Every organisation, including the NHS, has shrinkage. Note: This article appeared in a public sector publication in October 2014. Recently, Jeremy Hunt claimed that: “basic mistakes in hospitals in England cost the NHS up to £2.5bn a year and the NHS could afford to hire more nurses if the errors...