This is not a new concept – Edward De Bono, oneof the world pre-eminent leaders around ‘thinking and creativity’ developed this concept much more fully in his 6 Thinking Hats method. You can find out more about this great tool here
Outsourcing – why’s everyone doing it? I’ve been thinking about this a lot lately since I read about O2 outsourcing to Capita and a few other companies outsourcing to large firms.
I see plenty of lists containing tools and techniques used in Lean Six Sigma projects. I don’t always agree with every item on every list but that can often come down to a matter of opinion. The lists I see are general to the term Lean Six Sigma so I...
Almost all companies want a culture of continuous improvement – yet so few have it. Why is that then?
A couple of weeks ago I had a few moments to sit quietly and read the news – a rare event since my two (shortly to be three!) boys were born. Usain Bolt had just dominated the athletics world championships (again) and I came across this fantastic piece by David...
This is either going to sound stupid or you’re going to be nodding your head in silent, weary agreement. Have you ever worked for a company that processes actively prevented you from doing your job?
As someone who works in process improvement, I’m constantly intrigued by the process decisions that I see companies make. This morning, it was British Airways.