A couple of weeks ago I had a few moments to sit quietly and read the news – a rare event since my two (shortly to be three!) boys were born. Usain Bolt had just dominated the athletics world championships (again) and I came across this fantastic piece by David...
This is either going to sound stupid or you’re going to be nodding your head in silent, weary agreement. Have you ever worked for a company that processes actively prevented you from doing your job?
As someone who works in process improvement, I’m constantly intrigued by the process decisions that I see companies make. This morning, it was British Airways.
A little while ago, I was preparing for an important phone call and I thought to myself – I might record this so I can review it later and be sure I missed nothing.