Process Improvement - Lean Consulting

Bad Policies – Bad Processes

By Lean Consulting
In Customer Satisfaction, Finance, Financial Services, Operational Management, Performance, Performance Management, Process, Process Design, Regulation, Strategy

I was recently declined finance for a new car. It turned out to be a clerical error when they were processing the application, however, when the salesman called me to advise the finance was declined, my first question was, naturally, why was it declined?

What do you use Personality Test for?

By Lean Consulting
In Process Improvement, Leadership, Recruitment

It’s quite common for organisations to use ‘Personality tests’ or ‘Psychometric profiles’ as part of the recruitment process. But, why…?

Hot water freezes faster than cold water

By Lean Consulting
In Process Improvement

For a long time, scientists have been aware that hot water turns to ice faster than cold water does, but until recently, no one has had a credible theory as to why.

Customer care can be difficult

By Lean Consulting
In Customer Service, Process Design, Process Improvement, Uncategorised

People get frustrated with Customer Care or the level of Service provided by companies – especially when it’s a call centre providing the service.

Cost, cost, cost. Everyone wants to reduce costs

By Lean Consulting
In Business, Process Improvement, Uncategorised

Everyone wants cost benefits. There’s no point in pretending this doesn’t exist. It costs money to improve your business, so the funding needs to provide a return on investment.

Do we really need the pilot?

By Lean Consulting
In Process Implementation, Management, Process Improvement

In training or implementation people often ask me; “do we really need the pilot?” The pilot is an excellent way to test your chosen solution and check your root cause hypotheses while minimizing risks and cost.

Leadership styles for improvement

By Lean Consulting
In Leadership, Performance Management, Process Improvement, Uncategorised

Daniel Goleman et al. (2002) found during his research that there were 6 distinctive Leadership Styles. He noted that these styles, when used, will have different effects on the emotions of the target followers. He always classed them as styles, not types and stated any leader can choose to use...

Do Improvements Grow on Trees?

By Lean Consulting
In Lean, Improvement, Lean Six Sigma, Process Improvement

When you have navigated your way through Define, Measure and Analyse, you can progress to Improve.

Being a Green Belt is hard

By Lean Consulting
In Lean, Lean Six Sigma, Process Improvement

You’re the talent that has been undiscovered in the business for too long, but then, along came the Green Belt programme and you were discovered!

The Waste Walk

By Lean Consulting
In Lean, Lean Six Sigma, Process Improvement

Ghost Walking? Nah… Waste Walking In nearly every town you will find a Ghost walk, where they offer an eerie night of History and Mystery to capture the imagination and inspire the mind.