This one thing can help get your process improvement approved
This is not a new concept – Edward De Bono, oneof the world pre-eminent leaders around ‘thinking and creativity’ developed this concept much more fully in his 6 Thinking Hats method. You can find out more about this great tool here
Why outsource to big companies?
Outsourcing – why’s everyone doing it? I’ve been thinking about this a lot lately since I read about O2 outsourcing to Capita and a few other companies outsourcing to large firms. I’m not sure I really understand the decision-making process here…
5 tools I never leave home without!
I see plenty of lists containing tools and techniques used in Lean Six Sigma projects. I don’t always agree with every item on every list but that can often come down to a matter of opinion. The lists I see are general to the term Lean Six Sigma so I...
5 reasons you don’t have a culture of continuous improvement
Almost all companies want a culture of continuous improvement – yet so few have it. Why is that then? Here are our top 5 reasons that prevent you from creating a culture of CI: 1. You don’t invest in training people Improvement is a skill like any other. Some people...
What’s the key to a successful process?
A couple of weeks ago I had a few moments to sit quietly and read the news – a rare event since my two (shortly to be three!) boys were born. Usain Bolt had just dominated the athletics world championships (again) and I came across this fantastic piece by David...
Actively preventing your employees from success
This is either going to sound stupid or you’re going to be nodding your head in silent, weary agreement. Have you ever worked for a company who processes actively prevented you from doing your job? I was speaking with someone recently who provides support for a piece of tech kit...
Your flight attendants will now point out your nearest exits
As someone who works in process improvement, I’m constantly intrigued by the process decisions that I see companies make. This morning, it was British Airways.
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