What vs. Why
We’ve previously talked about how most businesses attempt to track why customers contact them and how they tend to be flawed because we rely on our staff to track the reason for us.
Lean Green Tomatoes
An example of Lean Application to Agriculture Every now and again you come across something that makes you smile it just so damn clever, and for me this week it was about tomatoes. Now, you might wonder where this is going, but honestly, it’s a really nice example of Systems...
This one thing can help get your process improvement approved
This is not a new concept – Edward De Bono, oneof the world pre-eminent leaders around ‘thinking and creativity’ developed this concept much more fully in his 6 Thinking Hats method. You can find out more about this great tool here
Why outsource to big companies?
Outsourcing – why’s everyone doing it? I’ve been thinking about this a lot lately since I read about O2 outsourcing to Capita and a few other companies outsourcing to large firms.
5 tools I never leave home without!
I see plenty of lists containing tools and techniques used in Lean Six Sigma projects. I don’t always agree with every item on every list but that can often come down to a matter of opinion. The lists I see are general to the term Lean Six Sigma so I...
5 reasons you don’t have a culture of continuous improvement
Almost all companies want a culture of continuous improvement – yet so few have it. Why is that then?
What’s the key to a successful process?
A couple of weeks ago I had a few moments to sit quietly and read the news – a rare event since my two (shortly to be three!) boys were born. Usain Bolt had just dominated the athletics world championships (again) and I came across this fantastic piece by David...
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