One good process and one bad process My parents were interior decorators – so when I was a child, whenever we went somewhere, my parents couldn’t help but comment on the interior design of the place. And I mean everywhere.
Everyone has different strengths and weaknesses. Sometimes this is a result of natural aptitude or education and sometimes it’s just a case of what information you’ve been exposed to or people who you’ve learnt from.
As someone who works in process improvement, I’m constantly intrigued by the process decisions that I see companies make. This morning, it was British Airways.
A little while ago, I was preparing for an important phone call and I thought to myself – I might record this so I can review it later and be sure I missed nothing.