How easily can you identify a poor process flow? Going back a good few years there was a guy I worked with who decided to become a cheque for the day. This chap stapled a cheque to his shirt as he wanted to understand the flow of dispatching a refund...
How reliable is your data? This picture popped up a few times on my LinkedIn feed a few times last week:
Think about the last time you actually made a complaint with a company. Why did you complain? Chances are – it wasn’t because of a single failure.
Apple, I expected better from you! This morning I found out that one of my favourite artists had released a new album (Megan Washington in case you were wondering!) so I jumped onto iTunes to purchase.