Lean Thinking Archives - Lean Consulting

Accepting High Costs

By Cameron Turner
In 8 Wastes, Business, Finance, Improvement, Lean Improvements

‘Accepting High Costs’ Transcript 00:00:06:23 Recently, I’ve seen more and more examples of companies 00:00:11:22 particularly large companies accepting poor performance 00:00:16:06 and I see this happen quite often in the costs of delivering things 00:00:22:07 and it’s what I like to refer to as the ‘boiled frog syndrome’. 00:00:26:13 ...

This one thing can help get your process improvement approved

By Lee Houghton
In Lean Thinking, Problem Solving, Process Improvement

This is not a new concept – Edward De Bono, oneof the world pre-eminent leaders around ‘thinking and creativity’ developed this concept much more fully in his 6 Thinking Hats method. You can find out more about this great tool here

Every time I access the NHS it’s painful & wasteful

By Cam
In Customer experience, Customer Service, Lean Thinking

Such a vital service requires better customer experience. On Tuesday I had a flare-up of an ailment I sometimes get (once or twice a year) in my foot. A simple medicine takes care of it – but it requires a prescription. Irritatingly, I went to take my medicine to find...

How information flows through a process is important

By Jason Elliot
In Continuous Improvement, Data, Lean Thinking

A good process flow has a knock on effect on the rest of a company. Yesterday I was reminded of the importance of having good processes that enable good information flow. I wanted to share the example with you…. consider this sequence of events

5 tools I never leave home without!

By Jason Elliot
In Lean Techniques, Lean Thinking, Process Improvement

I see plenty of lists containing tools and techniques used in Lean Six Sigma projects. I don’t always agree with every item on every list but that can often come down to a matter of opinion. The lists I see are general to the term Lean Six Sigma so I...

How to harness the amazing power of team work

By Jason Elliot
In Leadership, Lean Thinking, Management

Team work is one of the most important tools to achieving a successful result. I recently made a trip to the Snowdonia mountains with a group of friends to take in some of the fantastic mountaineering opportunities. Whilst we were out on day 1 in the heavy rain, attempting what...

When was the last time you observed processes?

By Jason Elliot
In Behaviour, Lean Training, Operational Management

It’s not a surprise anymore to hear people talking about “going to the Gemba” or “going to see how the work gets done”. This idea has been promoted by lots of improvements methodologies from Lean to Systems Thinking and as such is reiterated by students of these methods across the...

5 reasons you don’t have a culture of continuous improvement

By Cameron Turner
In Change Management, Lean Six Sigma, Lean Thinking, Lean Training, Management

Almost all companies want a culture of continuous improvement – yet so few have it. Why is that then? Here are our top 5 reasons that prevent you from creating a culture of CI: 1. You don’t invest in training people Improvement is a skill like any other. Some people...

Does high performance equal great customer experiences?

By Cameron Turner
In Customer experience, Lean Thinking, Lean Training

Improve the way you use paper towels and reduce waste?

By Cameron Turner
In Process Improvement

How often do you consider how much waste you’re creating? Okay. So you’re using a public bathroom and you take a wad of paper towels to dry your hands. 3, 4 or even 5 sheets. It’s a huge waste, right? Did it occur to you there is simply a better...