Efficiency improvement is something that many of our clients are interested in and we’re often asked for our ‘top tips’ for improving efficiency. So here they are!
I see plenty of lists containing tools and techniques used in Lean Six Sigma projects. I don’t always agree with every item on every list but that can often come down to a matter of opinion. The lists I see are general to the term Lean Six Sigma so I...
One good process and one bad process My parents were interior decorators – so when I was a child, whenever we went somewhere, my parents couldn’t help but comment on the interior design of the place. And I mean everywhere.
Lean has its roots in Manufacturing, so it follows that many consulting firms also have their roots in consulting for Manufacturing. Most of these consulting firms have embraced lean in office and white-collar areas – I have no beef with that at all.
If you’re thinking of implementing some Customer Surveys, I’m going to save you some time… Here are the results of every single Customer Satisfaction survey ever completed: