leadership - Lean Consulting

Leadership styles for improvement

By Lean Consulting
In Leadership, Performance Management, Process Improvement, Uncategorised

Daniel Goleman et al. (2002) found during his research that there were 6 distinctive Leadership Styles. He noted that these styles, when used, will have different effects on the emotions of the target followers. He always classed them as styles, not types and stated any leader can choose to use...

Stakeholders, Shmakeholders

By Lean Consulting
In Leadership, Uncategorised

When managing any type of improvement project one of our greatest assets (and liabilities) are our stakeholders.

Been there, done that.

By Cameron Turner
In Change, Change Management, Leadership, Uncategorised

When training, I often come across sceptics, who repeat the mantra, ‘We have tried that before and failed’, ‘No one will use this, the company are not really interested’. So how do you manage these sceptics? And manage their resistant behaviour in training?

What gets measured gets done. But what if you’re measuring the wrong things?

By Cameron Turner
In Leadership, Performance Management

Probably the #1 issue I see when we visit an operation is around what is measured. Even in environments where they have a balanced scorecard, the custom in practice leans heavily in one direction.

Seek first to understand…

By Cameron Turner
In Leadership, Analysis

Quite often I see Management Consultants and Leadership bloggers talk about employee engagement and how to make things better.

Forced Rankings are Terrible!

By Cameron Turner
In Leadership, Management, Performance Management

The measures are often arbitrary. If you can quantifiably measure something, that takes away a lot (but not all) of the bias, but in most cases, we try to measure behaviours like Cooperation, Teamwork, Collaboration & Communication which are all qualitative, or Opinion-based. Then there is a whole set of...

Making Mistakes

By Cameron Turner
In Improvement, Innovation, Leadership

Sir Robinson says “If you’re not prepared to be wrong, you’ll never come up with anything original”.

7 Key Points in Leading a Project

By Ben Hart
In Employee Engagement, Food for thought, Leadership, Management, Uncategorised

7 Things you need to know in leading a project Roll with the punches The first issue in managing a successful project is that you need to be willing to roll with the punches, often in project management or leadership we have a cognitive bias, that little voice in the...

Beware, Narcissistic Leaders!

By Cameron Turner
In Lean Thinking, Robotic Process Automation, RPA, Uncategorised

It’s well documented that Donald Trump is a classic narcissist (among otherthings). But let’s looks at some of the things he said in the interview: “It’s something that I find very interesting.” “I actually have studied it very hard. I know the different players.” “But I think Boris would do...

How close are your Employee Engagement and Customer Experience Strategies?

The parallel between Employee Engagement and Customer Experience Strategies is closer than you may think. Double acts have long been part of many peoples lives, from Morecambe & Wise, Penn & Teller or even Cake & Custard. These have each had their own success and in business, there are two...