leadership - Lean Consulting

What gets measured gets done. But what if you’re measuring the wrong things?

By Cameron Turner
In Leadership, Performance Management

Probably the #1 issue I see when we visit an operation is around what is measured. Even in environments where they have a balanced scorecard, the custom in practice leans heavily in one direction.

Seek first to understand…

By Cameron Turner
In Leadership, Analysis

Quite often I see Management Consultants and Leadership bloggers talk about employee engagement and how to make things better.

Forced Rankings are Terrible!

By Cameron Turner
In Leadership, Management, Performance Management

The measures are often arbitrary. If you can quantifiably measure something, that takes away a lot (but not all) of the bias, but in most cases, we try to measure behaviours like Cooperation, Teamwork, Collaboration & Communication which are all qualitative, or Opinion-based. Then there is a whole set of...

Making Mistakes

By Cameron Turner
In Improvement, Innovation, Leadership

Sir Robinson says “If you’re not prepared to be wrong, you’ll never come up with anything original”.

7 Key Points in Leading a Project

By Ben Hart
In Employee Engagement, Food for thought, Leadership, Management, Uncategorised

7 Things you need to know in leading a project Roll with the punches The first issue in managing a successful project is that you need to be willing to roll with the punches, often in project management or leadership we have a cognitive bias, that little voice in the...

Beware, Narcissistic Leaders!

By Cameron Turner
In Lean Thinking, Robotic Process Automation, RPA, Uncategorised

It’s well documented that Donald Trump is a classic narcissist (among otherthings). But let’s looks at some of the things he said in the interview: “It’s something that I find very interesting.” “I actually have studied it very hard. I know the different players.” “But I think Boris would do...

How close are your Employee Engagement and Customer Experience Strategies?

The parallel between Employee Engagement and Customer Experience Strategies is closer than you may think. Double acts have long been part of many peoples lives, from Morecambe & Wise, Penn & Teller or even Cake & Custard. These have each had their own success and in business, there are two...

What is a good RAG status …..50 Shades of Green?

By Andy McLean
In Leadership, Measures

I woke up this morning to the memory of an old friend. I was supporting him within a large UK banking organisation when he had a ‘moment’. There we were, in front of a team of senior managers and, for whatever reason the red mist descended. His emotions had got...

How to harness the amazing power of team work

By Jason Elliot
In Leadership, Lean Thinking, Management

Team work is one of the most important tools to achieving a successful result. I recently made a trip to the Snowdonia mountains with a group of friends to take in some of the fantastic mountaineering opportunities. Whilst we were out on day 1 in the heavy rain, attempting what...

Could a woman play in a men’s football league?

By Cameron Turner
In High Performance, Leadership, Lean Six Sigma

Have we got the right people in the right roles? Blackburn Rovers play in the Championship League here in England – and they’re not having a great season. There’s a good chance they’ll be relegated to League One next season.