How engaged is your Customer Experience (CX) Strategy?
“POP” the bottle opens, “CLICK” the kettle has boiled…… Whatever the sound is you associate with your favourite drink, the time is now to position yourself in your favourite seat as the clock ticks ever closer to your favourite programme starting again on the TV. The 1 hour a week where...
How close are your Employee Engagement and Customer Experience Strategies?
The parallel between Employee Engagement and Customer Experience Strategies is closer than you may think. Double acts have long been part of many peoples lives, from Morecambe & Wise, Penn & Teller or even Cake & Custard. These have each had their own success and in business, there are two...
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