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low in customer service

A new low in Customer Service

This really happened. My wife wanted to set up postal voting with our local council (I do it as I travel a lot for work – it’s much more convenient). I called up and was told by the Customer Service Advisor: “We’re really busy at the moment. Could you email...
bad processes

Bad policies – bad processes

Does your workplace have policies that prevent you from doing business with a customer? I was recently declined finance for a new car. It turned out to be a clerical error when they were processing the application, however, when the salesman called me to advise the finance was declined, my...