Customer Satisfaction Archives

Great Service Delivery

By Ben Hart
In Change, Continuous Improvement, Customer experience, Customer Service, Uncategorised

‘Great Service Delivery’ Transcript 00:00:06:24 Hi everyone! My name is Ben Hart. I am a consultant for Lean Consulting 00:00:13:02 and I want to put together a little video around an observation I had 00:00:17:20 from my personal trainer. So just after Christmas, I put on a bit of Christmas...

What Brian the taxi driver can teach us about customer experience

How important is customer service to your company? I have been working out in Dublin since early December last year. This means lots of trips to and from the airport. It also means lots and lots of taxis. We met Brian one Friday afternoon when we booked a car to...

How likely are you to recommend NPS to your friends and family?

By Lee Houghton
In Customer experience, Customer Satisfaction, NPS

How important is the Net Promoter Score? I remember having a conversation a few years ago with a senior manager of a telecommunications company who declared “our happiest customer is the one who has a fault and then rings us” I challenged this at the time, “surely a happier customer...

Here are the results of every Customer Satisfaction survey ever.

If you’re thinking of implementing some Customer Surveys, I’m going to save you some time… Here are the results of every single Customer Satisfaction survey ever completed: Be easy to deal with you. Don’t make mistakes.

Are most complaints a result of multiple failures?

By Cameron Turner
In Customer Satisfaction

Think about the last time you actually made a complaint with a company. Why did you complain? Chances are – it wasn’t because of a single failure.

Great Service Delivery

What Brian the taxi driver can teach us about customer experience

How likely are you to recommend NPS to your friends and family?

Here are the results of every Customer Satisfaction survey ever.

Are most complaints a result of multiple failures?

Site Search

Featured Courses

Recent Posts

Recent Comments

Categories

Great Service Delivery

What Brian the taxi driver can teach us about customer experience

How likely are you to recommend NPS to your friends and family?

Here are the results of every Customer Satisfaction survey ever.

Are most complaints a result of multiple failures?

Site Search

Featured Courses

Recent Posts

Recent Comments

Categories

Tags