Continuous Improvement Archives

How engaged is your Customer Experience (CX) Strategy?

“POP” the bottle opens, “CLICK” the kettle has boiled…… Whatever the sound is you associate with your favourite drink, the time is now to position yourself in your favourite seat as the clock ticks ever closer to your favourite programme starting again on the TV. The 1 hour a week where...

So… What do you do?

By Shaun Sylvestre
In Communication, Continuous Improvement, High Performance, Performance

In the past 7 years as a Lean Continuous Improvement (CI) practitioner, the most common question I get asked is, “So… What is it you do in your role?” Usually, in response to this question, I pause for a moment and tend to describe the technical aspects of my job,...

How information flows through a process is important

By Jason Elliot
In Continuous Improvement, Data, Lean Thinking

A good process flow has a knock on effect on the rest of a company. Yesterday I was reminded of the importance of having good processes that enable good information flow. I wanted to share the example with you…. consider this sequence of events

This 1 thing is the reason why classroom training is so powerful

By Cam
In Continuous Improvement, Lean Six Sigma, Lean Training

What’s the difference between sharing knowledge and experience face to face and sharing it online? Recently at Lean Consulting, we’ve developed a new suite of training up to Lean Six Sigma Black Belt level which focuses in on the Service sector application of these methods. During the process of designing...

Don’t fear Robots – fear not having Robots

By Cameron Turner
In Continuous Improvement, Lean Six Sigma, Robotic Process Automation, RPA

I talk about Robotic Process Automation with a lot of customers – and one common response I find is that people are a little fearful of robotics. The biggest fear seems to be about people. The human impact of Robotics. This is perfectly understandable – if robots can replace people...

Lean and innovation aren’t mutually exclusive

By Cameron Turner
In Continuous Improvement, Culture, Innovation, Lean Six Sigma

Lately I’ve been reading posts and articles about how Lean and innovation aren’t compatible. I think I understand where this is coming from, but I think this misunderstands the point a little. Some people are attempting to ‘be lean’ whilst being innovative. Typically, this means they are trying to keep...

Lean in an Office is different from lean in Manufacturing

2 Comments
By Cameron Turner
In 5S, Continuous Improvement, Lean Six Sigma, Lean Techniques

Lean has its roots in Manufacturing, so it follows that many consulting firms also have their roots in consulting for Manufacturing. Most of these consulting firms have embraced lean in office and white-collar areas – I have no beef with that at all. However, when talking about Lean in an...

Local Authority call centre – why do you hate people so much?

By Cameron Turner
In Customer Service

What could they achieve with just a little investment in Continuous Improvement? I had to call my local authority last week. A tree from the council-owned woodlands behind my house inconveniently decided to fall onto a tree in our backyard. It was a pretty big tree and it was kinda...

How engaged is your Customer Experience (CX) Strategy?

So… What do you do?

How information flows through a process is important

This 1 thing is the reason why classroom training is so powerful

Don’t fear Robots – fear not having Robots

Lean and innovation aren’t mutually exclusive

Lean in an Office is different from lean in Manufacturing

Local Authority call centre – why do you hate people so much?

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