Managing Conflict and Difficult Conversations
‘Managing Conflict and Difficult Conversations’ Transcript 00:00:06:23 One of the biggest issues I see when working on improvement programmes
Saying what you mean
We’ve all heard those dreadful office clichés. We’re all probably guilty of saying them too, at one point or another (I know I am).
Why can’t you record a phone call using your iPhone?
A little while ago, I was preparing for an important phone call and I thought to myself – I might record this so I can review it later and be sure I missed nothing.
Everything’s changing, but perhaps not as much as we think
So this graphic popped up on my newsfeed a few times recently. I like its overall idea – in the new century, things are changing and we need to change with them.
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