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Managing-Conflict-and-Difficult-Conversations

Managing Conflict and Difficult Conversations

‘Managing Conflict and Difficult Conversations’ Transcript 00:00:06:23   One of the biggest issues I see when working on improvement programmes 00:00:10:17   is people’s inability to gain consensus and move forward with the improvement. 00:00:16:02   Conflict is one of the biggest barriers to landing an improvement in an 00:00:20:13    organisation whether...
communication

Saying what you mean

We’ve all heard those dreadful office clichés. We’re all probably guilty of saying them too, at one point or another (I know I am). But why do we resort to these terms instead of saying what we mean? Are we trying to sound more intelligent? Or are we trying to...
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