‘Managing Conflict and Difficult Conversations’ Transcript 00:00:06:23 One of the biggest issues I see when working on improvement programmes
We’ve all heard those dreadful office clichés. We’re all probably guilty of saying them too, at one point or another (I know I am).
A little while ago, I was preparing for an important phone call and I thought to myself – I might record this so I can review it later and be sure I missed nothing.
So this graphic popped up on my newsfeed a few times recently. I like its overall idea – in the new century, things are changing and we need to change with them.