Accepting High Costs
‘Accepting High Costs’ Transcript 00:00:06:23 Recently, I’ve seen more and more examples of companies
Managing Conflict and Difficult Conversations
‘Managing Conflict and Difficult Conversations’ Transcript 00:00:06:23 One of the biggest issues I see when working on improvement programmes
Great Service Delivery
‘Great Service Delivery’ Transcript 00:00:06:24 Hi everyone! My name is Ben Hart. I am a consultant for Lean Consulting
About Networking
‘About Networking’ Transcript 00:00:09:06 Hi everyone! I’ve made a New Year’s resolution for business
Fighting Failure Demand
Typically, the two types of demand are Value Demand and Failure Demand. When I was in college, I worked in a pub that served food. Whenever the pub got busy, the quality coming from the kitchen took a steep nosedive; food being overcooked, undercooked, the wrong food being sent and...
What Brian the taxi driver can teach us about customer experience
How important is customer service to your company? I have been working out in Dublin since early December last year. This means lots of trips to and from the airport. It also means lots and lots of taxis.
Poor Process Flow
How easily can you identify a poor process flow? Going back a good few years there was a guy I worked with who decided to become a cheque for the day. This chap stapled a cheque to his shirt as he wanted to understand the flow of dispatching a refund...
What has the Marvel Universe taught us about effective Digital Transformation?
What can a fictional universe teach us about our approach to Digital Transformation? It might feel like I’m reaching – but let me explain what Marvel did, which can be applied to business transformation: 1. They started with the end in mind 2. They took iterative steps toward that end 3. They didn’t...
What really kills change and improvement projects
I’ve been delivering Lean Improvements in organisations for over 15 years. I see resistance in almost every project I’ve delivered. Sometimes, it’s minor and sometimes, its maximum resistance and sometimes, it kills the improvement completely. The big question of course is… Why?
“That’s Non-Value Adding Activity”
If I’m being honest, I’ve never heard anyone outside of a Continuous Improvement function say that – unless they were trained in Lean Six Sigma (LSS). And yet it is fundamental to improving your product or service; either the speed in which it’s produced, the cost in which you produce...
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