Insight - Lean Consulting

Why Robotic Process Automation Is A Terrible Name

By Cameron Young
In Lean Techniques, Robotic Process Automation, RPA, Tools

The word “Robotic” is misleading Robotic Process Automation (RPA) is up there behind Artificial Intelligence (AI) in the list of disruptive technologies for the corporate world. It gives businesses the opportunity to automate processes without needing to fund hundreds of thousands – sometimes millions – of pounds worth of IT...

Pros and Cons of Automation Anywhere

What you need to know about Automation Anywhere We use Automation Anywhere software to develop Robotic Process Automation (RPA) for leading financial services, business process outsourcing, healthcare, and insurance companies. What that really means, is that we help organisations create and maintain a digital workforce composed of software bots that...

Stick or Twist

Open For Business As Usual Now that we have started to come to terms with the changes that we have made in our daily lives to deal with Covid, I keep hearing about a “new normal”?!

Maths is Fun – Circumference

By Cameron Turner
In LinkedIn

00:00:06:28 This week on maths is fun, I want to talk about some maths that’s a little bit counterintuitive, 00:00:11:29 but it’s absolutely correct, Here we’ve got a globe, G’Day Australia!

Taking the ‘service’ out of Customer Service (and the cost of doing so)

By Ashly Latham
In Business, Customer experience, Customer Satisfaction, Customer Service, NPS, Uncategorised

How important is service? I recently experienced some of the very best, and very worst Customer Service I have ever experienced, from the same shop, just days apart:

Math is Fun – Factorials

By Cameron Turner
In LinkedIn, Uncategorised

00;00;07;00 You wouldn’t think it. 00;00;07;29 But the number of possible combinations,

Are Robots Scary?

By Matthew Ferrier
In Behaviour, Digital Transformation, Food for thought, Robotic Process Automation, RPA, Technology

Are Robots something to be scared of? For several years I have been working with Intelligent Automation, RPA and algorithms. I’m someone that is really interested in AI, VR and anything to do with new tech and advancements.

7 Key Points in Leading a Project

By Ben Hart
In Employee Engagement, Food for thought, Leadership, Management, Uncategorised

7 Things you need to know in leading a project Roll with the punches The first issue in managing a successful project is that you need to be willing to roll with the punches, often in project management or leadership we have a cognitive bias, that little voice in the...

How engaged is your Customer Experience (CX) Strategy?

“POP” the bottle opens, “CLICK” the kettle has boiled…… Whatever the sound is you associate with your favourite drink, the time is now to position yourself in your favourite seat as the clock ticks ever closer to your favourite programme starting again on the TV. The 1 hour a week where...