Being a Green Belt is hard
You’re the talent that has been undiscovered in the business for too long, but then, along came the Green Belt programme and you were discovered!
The Waste Walk
Ghost Walking? Nah… Waste Walking In nearly every town you will find a Ghost walk, where they offer an eerie night of History and Mystery to capture the imagination and inspire the mind.
How do you find Lean Six Sigma Projects?
One of the things I’m often asked is, how do you find good Lean Six Sigma projects? More often again, is can you help train our staff to be able to better uncover good Lean projects?
What is a Project Charter?
The Project Charter is a one-page project overview that typically covers 5 or 6 areas and summarizes more detailed documents. It’s often one of the first deliverables required in a Leadership review and provides a reference throughout the project of your problem and goal.
Lean vs Six Sigma
When people first start to hear about Lean and Six Sigma, I am often asked which one do you choose?
Stakeholders, Shmakeholders
When managing any type of improvement project one of our greatest assets (and liabilities) are our stakeholders.
The 7 Habits Of Highly Effective Trainers
Inspired by Stephen R Covey and his famous book, ‘The 7 Habits of Highly Effective People’, I thought I would leverage his framework to depict the habits I think make a great trainer. So what are the habits of highly effective trainers?
Been there, done that.
When training, I often come across sceptics, who repeat the mantra, ‘We have tried that before and failed’, ‘No one will use this, the company are not really interested’. So how do you manage these sceptics? And manage their resistant behaviour in training?
Moving away from complexity
Back in the 80s and 90s when IVR’s became really popular (Interactive Voice Response – they’re the menu systems that ask you to press 1 or 2 etc when you call a call centre) they were made to be more and more complex.
Most complaints are compound failures
Think about the last time you actually made a complaint with a company. Why did you complain? Chances are – it wasn’t because of a single failure.
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