Walking the Walk

Walking the walk

One of the reasons why an organisation has so much opportunity to improve is because Managers are too far removed from the work. I see this in varying degrees when I visit a workplace.
Bad process in Place

Is it ever OK to put a bad process in place?

Yes, it is sometimes OK to put in a bad process. Purists of Lean and process improvement will tell you that you should never put a bad process in place. But they don’t live in the real world. In the real world, you need to service to your customer’s expectations,...
so much advice

So much advice!

A consequence of the digitisation of all things is that we now have access to so much information at any time. Perhaps an unintended consequence of this new age of information is the overwhelming volume of advice we are getting.