I talk about Robotic Process Automation with a lot of customers – and one common response I find is that people are a little fearful of robotics.
The biggest fear seems to be about people. The human impact of Robotics. This is perfectly understandable – if robots can replace people – what need will companies have for people in the future?
Here’s the thing – I can’t think of a single company that I’ve ever worked with, interacted with or visited that didn’t want to do more than they currently could.
Every one of our clients would absolutely love to be doing something today that they simply have no time or capacity to do – Their wish list. The thing they would start doing tomorrow if someone magically handed them, 100 people.
“We’re all so busy keeping the wheels turning that we simply don’t have time to invest in [insert anything you like here].”
We can remain resistant to the future (which definitely includes robotics) and stubbornly keep our manual processing of activity – or we can look to be progressive about our work and start thinking about what more we could do if we had the time and resource.
Then there’s the other issue – what’s the cost of resisting Robotic Process Automation when your competitors have all adopted it? Can you remain competitive against companies that have lowered their cost to make and serve?
This is not a new problem either. Should we have stopped progress on building the automobile because it will put Farriers and Blacksmiths out of work?
Or the invention of plastics killing the age-old profession of Coopers?
If we wound the clock back 50 years, I’m sure we’d find a lot of articles about how computers are coming and how they would kill jobs and how people would be left destitute – and of course, it didn’t really happen.
Progress is not a new invention. The question really is – when will you adopt it and what will you do with the benefits it creates? Will you use that to create more value? Better products and services for customers? How about new service offerings that were previously too expensive to operate?