Managing Conflict and Difficult Conversations
‘Managing Conflict and Difficult Conversations’ Transcript 00:00:06:23 One of the biggest issues I see when working on improvement programmes
Great Service Delivery
‘Great Service Delivery’ Transcript 00:00:06:24 Hi everyone! My name is Ben Hart. I am a consultant for Lean Consulting
About Networking
‘About Networking’ Transcript 00:00:09:06 Hi everyone! I’ve made a New Year’s resolution for business
Fighting Failure Demand
Typically, the two types of demand are Value Demand and Failure Demand. When I was in college, I worked in a pub that served food. Whenever the pub got busy, the quality coming from the kitchen took a steep nosedive; food being overcooked, undercooked, the wrong food being sent and...
Beware, Narcissistic Leaders!
It’s well documented that Donald Trump is a classic narcissist (among otherthings). But let’s looks at some of the things he said in the interview: “It’s something that I find very interesting.” “I actually have studied it very hard. I know the different players.” “But I think Boris would do...
Selecting the right process for RPA (Robotic Process Automation)
Not all processes within a company can be automated. Well, with less than 5 months until we are celebrating Christmas, some organisations are thinking it has already come early when they hear about RPA – Robotic Process Automation.
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