Uncategorised - Lean Consulting

Great Service Delivery

By Ben Hart
In Change, Continuous Improvement, Customer experience, Customer Service, Uncategorised

‘Great Service Delivery’ Transcript 00:00:06:24 Hi everyone! My name is Ben Hart. I am a consultant for Lean Consulting

About Networking

By Cameron Turner
In Business, Communication, Lean Consulting, Performance, Uncategorised

‘About Networking’ Transcript 00:00:09:06 Hi everyone! I’ve made a New Year’s resolution for business

Fighting Failure Demand

Typically, the two types of demand are Value Demand and Failure Demand. When I was in college, I worked in a pub that served food. Whenever the pub got busy, the quality coming from the kitchen took a steep nosedive; food being overcooked, undercooked, the wrong food being sent and...

Beware, Narcissistic Leaders!

By Cameron Turner
In Lean Thinking, Robotic Process Automation, RPA, Uncategorised

It’s well documented that Donald Trump is a classic narcissist (among otherthings). But let’s looks at some of the things he said in the interview: “It’s something that I find very interesting.” “I actually have studied it very hard. I know the different players.” “But I think Boris would do...

Selecting the right process for RPA (Robotic Process Automation)

By Lee Houghton
In Robotic Process Automation, RPA, Uncategorised

Not all processes within a company can be automated. Well, with less than 5 months until we are celebrating Christmas, some organisations are thinking it has already come early when they hear about RPA – Robotic Process Automation.