Uncategorised - Lean Consulting

Is your company hearing impaired…?

By Jiezel Richards
In Uncategorised

Does your company actually listen to what your customers are saying? I don’t mean this is some sort of abstract sense, I mean do you really listen to all the things customers tell you and use that information to drive improvement? No…?

What vs. Why

By Cameron Turner
In Analysis, Measures, Process Improvement, Uncategorised

We’ve previously talked about how most businesses attempt to track why customers contact them and how they tend to be flawed because we rely on our staff to track the reason for us.

Standard Deviation

By Cameron Turner
In LinkedIn, Math Problems, Uncategorised

Today on Maths is Fun, I’m going to talk about Standard Deviations. That’s a really overly complicated term, that just earns the average distance away from the average that each data point is. And if you’ve ever heard the expression, I’m being graded on a curve, they’re using a Standard...

3 and a half reasons that Lean Six Sigma fails to deliver

By Ashly Latham
In Business, Change Management, Continuous Improvement, Improvement, Lean, Lean Consulting, Lean Improvements, Lean Six Sigma, Lean Thinking, Uncategorised

What is Lean Six Sigma?

Pros and Cons of Automation Anywhere

What you need to know about Automation Anywhere We use Automation Anywhere software to develop Robotic Process Automation (RPA) for leading financial services, business process outsourcing, healthcare, and insurance companies. What that really means, is that we help organisations create and maintain a digital workforce composed of software bots that...

Stick or Twist

Open For Business As Usual Now that we have started to come to terms with the changes that we have made in our daily lives to deal with Covid, I keep hearing about a “new normal”?!

Taking the ‘service’ out of Customer Service (and the cost of doing so)

By Ashly Latham
In Business, Customer experience, Customer Satisfaction, Customer Service, NPS, Uncategorised

How important is service? I recently experienced some of the very best, and very worst Customer Service I have ever experienced, from the same shop, just days apart:

Math is Fun – Factorials

By Cameron Turner
In LinkedIn, Uncategorised

00;00;07;00 You wouldn’t think it. 00;00;07;29 But the number of possible combinations,

7 Key Points in Leading a Project

By Ben Hart
In Employee Engagement, Food for thought, Leadership, Management, Uncategorised

7 Things you need to know in leading a project Roll with the punches The first issue in managing a successful project is that you need to be willing to roll with the punches, often in project management or leadership we have a cognitive bias, that little voice in the...

How engaged is your Customer Experience (CX) Strategy?

“POP” the bottle opens, “CLICK” the kettle has boiled…… Whatever the sound is you associate with your favourite drink, the time is now to position yourself in your favourite seat as the clock ticks ever closer to your favourite programme starting again on the TV. The 1 hour a week where...