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Poor Process Flow

Poor Process Flow

How easily can you identify a poor process flow? Going back a good few years there was a guy I worked with who decided to become a cheque for the day. This chap stapled a cheque to his shirt as he wanted to understand the flow of dispatching a refund...
Saying what you mean

Bad policies – bad processes

Does your workplace have policies that prevent you from doing business with a customer? I was recently declined finance for a new car. It turned out to be a clerical error when they were processing the application, however, when the salesman called me to advise the finance was declined, my...
Bad process in Place

Is it ever OK to put a bad process in place?

Yes, it is sometimes OK to put in a bad process. Purists of Lean and process improvement will tell you that you should never put a bad process in place. But they don’t live in the real world. In the real world, you need to service to your customer’s expectations,...