Customer care can be difficult
People get frustrated with Customer Care or the level of Service provided by companies – especially when it’s a call centre providing the service.
Cost, cost, cost. Everyone wants to reduce costs
Everyone wants cost benefits. There’s no point in pretending this doesn’t exist. It costs money to improve your business, so the funding needs to provide a return on investment.
Do we really need the pilot?
In training or implementation people often ask me; “do we really need the pilot?” The pilot is an excellent way to test your chosen solution and check your root cause hypotheses while minimizing risks and cost.
Leadership styles for improvement
Daniel Goleman et al. (2002) found during his research that there were 6 distinctive Leadership Styles. He noted that these styles, when used, will have different effects on the emotions of the target followers. He always classed them as styles, not types and stated any leader can choose to use...
Do Improvements Grow on Trees?
When you have navigated your way through Define, Measure and Analyse, you can progress to Improve.
Being a Green Belt is hard
You’re the talent that has been undiscovered in the business for too long, but then, along came the Green Belt programme and you were discovered!
The Waste Walk
Ghost Walking? Nah… Waste Walking In nearly every town you will find a Ghost walk, where they offer an eerie night of History and Mystery to capture the imagination and inspire the mind.
How do you find Lean Six Sigma Projects?
One of the things I’m often asked is, how do you find good Lean Six Sigma projects? More often again, is can you help train our staff to be able to better uncover good Lean projects?
What is a Project Charter?
The Project Charter is a one-page project overview that typically covers 5 or 6 areas and summarizes more detailed documents. It’s often one of the first deliverables required in a Leadership review and provides a reference throughout the project of your problem and goal.
Lean vs Six Sigma
When people first start to hear about Lean and Six Sigma, I am often asked which one do you choose?
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