It’s not big data, it’s just data
Most companies have trouble extracting the data they have already been collecting (for decades), let alone coming up with ways to even begin tracking more granular data.
How to find the customers voice
Sometimes my customers ask me, how do you actually go about finding the ‘Voice of the Customer’? There is no real easy answer to that question. No magic bullet that will suddenly tell you what all your customers’ wants and needs are. But there are a number of ways you...
Do you understand the variation in your organisation?
It’s often said that ‘Variation is the enemy of Lean’. In fact, I’m guilty of saying it myself. But it’s not always true. As an organisation, we often don’t take enough time to understand the variation in our business and why it is there.
Why Lean Thinking is much older than you think
I was a guest speaker at a Lean Conference recently and I made reference to the fact that Lean is hundreds of years old.
What vs. Why
We’ve previously talked about how most businesses attempt to track why customers contact them and how they tend to be flawed because we rely on our staff to track the reason for us.
Lean Green Tomatoes
An example of Lean Application to Agriculture Every now and again you come across something that makes you smile it just so damn clever, and for me this week it was about tomatoes. Now, you might wonder where this is going, but honestly, it’s a really nice example of Systems...
Pros and Cons of Automation Anywhere
What you need to know about Automation Anywhere We use Automation Anywhere software to develop Robotic Process Automation (RPA) for leading financial services, business process outsourcing, healthcare, and insurance companies. What that really means, is that we help organisations create and maintain a digital workforce composed of software bots that...
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