Do we really need the pilot?
In training or implementation people often ask me; “do we really need the pilot?” The pilot is an excellent way to test your chosen solution and check your root cause hypotheses while minimizing risks and cost.
A tale of two processes
One good process and one bad process My parents were interior decorators – so when I was a child, whenever we went somewhere, my parents couldn’t help but comment on the interior design of the place. And I mean everywhere.
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