Data vs. Analysis
Are you reading your data correctly? 00:06 Let’s talk about the difference between data and analysis. 00:11 Because I frequently see people looking at data in organisations,
Managing Conflict and Difficult Conversations
‘Managing Conflict and Difficult Conversations’ Transcript 00:00:06:23 One of the biggest issues I see when working on improvement programmes
About Networking
‘About Networking’ Transcript 00:00:09:06 Hi everyone! I’ve made a New Year’s resolution for business
So… What do you do?
In the past 7 years as a Lean Continuous Improvement (CI) practitioner, the most common question I get asked is, “So… What is it you do in your role?” Usually, in response to this question, I pause for a moment and tend to describe the technical aspects of my job,...
How to effectively execute your digital transformation strategy
Here’s 5 reason why it doesn’t work:
Why is it important to select appropriate processes for RPA?
Not every process can be automated. Every organisation has processed, and some will have thousands! But, are all processes suitable for Robotic Process Automation (RPA)? The answer is no. Not all processes are suitable nor can be automated. Therefore, to save on valuable funding and resource, it’s vital to identify...
What’s the key to a successful process?
A couple of weeks ago I had a few moments to sit quietly and read the news – a rare event since my two (shortly to be three!) boys were born. Usain Bolt had just dominated the athletics world championships (again) and I came across this fantastic piece by David...
Let’s Talk About Average Handle Time
For a while now, it’s been popular to hate on Average Handle Time or AHT as a metric. I’ve been to quite a few centres that have dumped this metric and read lots of articles written by experts who decry its value.
Why would you ever want to be unsupportive of improvement?
Working as an improvement consultant I sometimes come across stakeholders who are unsupportive of the work. It always strikes me as a somewhat odd position to take. If you think about it, there is very little to gain from being unsupportive of improvements.
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