When was the last time you observed processes?
It’s not a surprise anymore to hear people talking about “going to the Gemba” or “going to see how the work gets done”. This idea has been promoted by lots of improvements methodologies from Lean to Systems Thinking and as such is reiterated by students of these methods across the...
This 1 thing is the reason why classroom training is so powerful
What’s the difference between sharing knowledge and experience face to face and sharing it online? Recently at Lean Consulting, we’ve developed a new suite of training up to Lean Six Sigma Black Belt level which focuses in on the Service sector application of these methods. During the process of designing...
5 reasons you don’t have a culture of continuous improvement
Almost all companies want a culture of continuous improvement – yet so few have it. Why is that then?
Statistical tools: What should I use?
With all the tools available to us nowadays, it’s hard to know which to use. I’d just started a new assignment and was given the task of understanding what was driving lead time in an IT service centre. DMAIC was the chosen method and there was an expectation that data...
Does high performance equal great customer experiences?
At Lean Consulting, we have worked with some great teams. Teams who are experts in their field; truly committed to the cause and proud of the knowledge that they hold.
Service: The right tools for the job!
In recent times, I’ve found myself spending increased time training service sector individuals in Lean Six Sigma methods as opposed to on the job coaching. This presents a great opportunity to really underpin some of the methods and tools with knowledge and understanding but it did start me thinking….
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