It’s well documented that Donald Trump is a classic narcissist (among otherthings). But let’s looks at some of the things he said in the interview: “It’s something that I find very interesting.” “I actually have studied it very hard. I know the different players.” “But I think Boris would do...
This is not a new concept – Edward De Bono, oneof the world pre-eminent leaders around ‘thinking and creativity’ developed this concept much more fully in his 6 Thinking Hats method. You can find out more about this great tool here
Such a vital service requires a better customer experience. On Tuesday I had a flare-up of an ailment I sometimes get (once or twice a year) in my foot. A simple medicine takes care of it – but it requires a prescription.
A good process flow has a knock on effect on the rest of a company. Yesterday I was reminded of the importance of having good processes that enable good information flow. I wanted to share the example with you…. consider this sequence of events
I see plenty of lists containing tools and techniques used in Lean Six Sigma projects. I don’t always agree with every item on every list but that can often come down to a matter of opinion. The lists I see are general to the term Lean Six Sigma so I...
Team work is one of the most important tools to achieving a successful result. I recently made a trip to the Snowdonia mountains with a group of friends to take in some of the fantastic mountaineering opportunities. Whilst we were out on day 1 in the heavy rain, attempting what...
Almost all companies want a culture of continuous improvement – yet so few have it. Why is that then?
At Lean Consulting, we have worked with some great teams. Teams who are experts in their field; truly committed to the cause and proud of the knowledge that they hold.
Is it email, or our poor communication skills? Look at how many products are out there now all claiming to kill the horrible, nasty, useless, time-consuming, email.
How much of an impact does a positive Customer Journey have? Recently, we moved our business bank accounts from one of the major banks to another. We’d had repeatedly bad service to the point where going through the hassle of changing banks was better than stay where we were.